In 2011, PPS & Chameleon Customer Contact launched a retail customer acquisition channel, with the task of delivering sales of Optus pre-paid products. Sales kiosks were engaged in varied locations, including Australia Post stores, Optus dealers & through major promotional events, retail traffic hubs & key ethnic festivals.
Chameleon Customer Contact were able to demonstrate our proven, specialist competency by recruiting the ideal sales staff for a multitude of varied campaigns, with region-specific and / or multilingual skill sets. These sales professionals were recruited to suit target customers at these sites – such as Arabic speakers in Sydney's Western suburbs or Tagalog speakers for Filipino festivals.
By delivering robust compliance management systems & employee-model only engagements, Chameleon Customer Contact have consistently achieved industry-leading acquisition results whilst ensuring customer experience and the compliance are delivered in every customer interaction.
Project snapshot
Consistently delivering results 2x to 3x those of accepted industry standard, whilst delivering 100% compliant sales in all customer interactions.
Demonstrated ability to recruit staff with top-notch direct sales ability along with specialist multilingual skill sets & region-specific experience.
Demonstrating a recruitment & location flexibility & swift response time, which have been keys to the success of our multi-faceted PPS Optus retail kiosk programs
